![]() ![]() For information on the permissions required to access call recordings, see Vonage Contact Center users. You can therefore only access the recording if you have the correct permissions within Vonage. The call recording is stored in Vonage Call Recordings. For example: 00:05:58Ī link to a recording of the call recording is only available if recording is enabled for your account. The duration of the call in hours, minutes, and seconds. For example: Wed 09:03:12 GMT+0100 (GMT Daylight Time) The end time of the call as recorded in the agent's browser-standard Zendesk ticket behavior. Use the toggle to log in or log out of that queue. Tap the Avatar/Silhouette (top left) to open the sidebar menu. For example: Unique Call Id: 01478588-3cec-4f5a-acc1-6d8445706d7eĪfter the call ha s ended, VCC will store the information using Zendesk Talk API's Voice Comments, which allows basic reporting within Zendesk: Only Agents that are assigned to a Call Queue will see a My Call Queues tab in the sidebar of the mobile application. For example: Customer Dialled: 01234567890Ī unique number given to each call. The telephone number that the caller dialed. For example: Wed 08:57:14 GMT+0100 (GMT Daylight Time) The start time of the call as recorded in the agent's browser-standard Zendesk ticket behavior. The name and ID of the agent who received or made the call. For example: Outbound Call To 01234567890 Log into your Google Voice account using a computer and scroll down to the. Features: Its features include call recording, voicemail transcription, auto-attendant, software phone, toll-free option, video conferencing, and more. When purchased independently of Calling Plan, Business Voice starts at 7. "Outbound Call To" + the outbound telephone number Best Suited For: 8×8 is best suited for small and medium businesses as it is cost-effective and offers best-in-class unified communications solutions. For outbound calls, you simply click the Vonage icon next to the phone number, pick up your phone, and the contact will dial. to multiple departments, agents, or call queues depending on their selection. Unknown contacts can also be added from this screen. Sign in using your administrator account (does notend in ). When you receive a call, a screen pop-up allows you to add notes. For example: Inbound Call From 01234567890 The Vonage plugin uses phone numbers to pull appropriate contact information from within Bullhorn. "Inbound Call From" + the caller's telephone number ![]()
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